Shipping policy

If you regret your purchase (right of withdrawal)

At TANDAY, you have a 90-day right of return when you shop at Tanday.dk. The cancellation period expires 90 days after the day you receive your goods or collect them from a post office/parcel box.

You must notify us within 90 days of receipt that you wish to cancel your purchase, or the item must be in our hands within 90 days. The cancellation period expires 90 days from the day you received your goods. If you have ordered several different items in one order, but they are delivered individually, the deadline runs from the day you receive the last item.

The deadline means that you have 90 days from receipt to notify us that you want to cancel your purchase. You can send an email to kundeservice@tanday.dk

Refusal

If you refuse to receive a package or do not pick it up at the Post Office/parcel box, an handling fee of NOK 49 will be charged, corresponding to the return postage to Tanday. Note! We do not accept returned packages sent by cash on delivery, with stamp or without delivery, the packages can also be returned at our warehouse/office at Oldenvej 33, 3490 Kvistgård Monday – Friday from 09.00-16.30

Cancellation of part of the purchase

If you have purchased several items from us, you have the option of returning one or more items, even if they were purchased in one order. Please note that you will not be refunded the delivery shipping costs if you regret part of your purchase.

Return

You must send your order back to us without undue delay and no later than 90 days after you have notified us that you wish to cancel your purchase. When returning, you are responsible for ensuring that the item is properly packed. You bear the risk (together with your chosen return carrier, for the item from the time the item is delivered to you, until the item is returned to Tanday) If you have used our package label, you must be able to prove that the package has been delivered, therefore we recommend that you always get a receipt from where you handed in the package which you can show to us if the package gets lost. We have enclosed a return form in your package as well as a link to the return label, and by using this your clothes are insured on return through Tanday's freight appointment. Use of the return label is free. Free returns apply to all NOT discounted items, and it is required that DiModa's return shipping label be used. If the item was purchased as reduced/discounted, it will cost DKK 49 to send the item back.

You are welcome to use your own freight agreement to send back to tanday(however, we do not recommend DAO as they cannot deliver the package before 09:00 and we therefore do not receive the package, we do not collect packages from parcel boxes/post offices). And there is only free return when using Tanday's return portal. If there is an error with the product, or if the wrong item has been sent, you simply need to use the return portal via the link. Send us an email BEFORE you return the product at

kundeservice@tanday.dk

Notify us at kundeservice@tanday.dk or on tel. 88 62 62 99 in the event of a return due to a fault in the product or defective/wrong items sent BEFORE the item is sent back to Tanday.